Refund / Returns Policy

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy. 

Returns & Cancellations

Please contact us via our Contact Page before returning any garments or products

All returns must be within 14 days of the delivery date if you have changed your mind or wish to cancel. All returned items must be returned in new and unused condition unless the Item or Garment or item is noted as faulty, with all original tags and labels attached. This return does not apply to personalised products or any products that have a protective or hygiene seal if that seal is broken.

Faulty Garments

If your products are faulty or misdescribed, please contact us as soon as reasonably possible.

Please contact us before returning faulty garments. You can do this by filling out the form on our contact page HERE , and a member of our team will process your refund request.

All returned items must be returned in new and unused condition, Please don’t use any faulty garments after finding the fault.

Faulty is considered to be:

  • Garments provided which are not age appropriate
  • Garments provided which are not gender appropriate
  • Garments provided which are not the size ordered
  • Garments provided which have construction issues.
Exchanges

Faulty garments will be exchanged free of charge.

If your charitable garment is not faulty, but you want an exchange, please consider an additional donation as hospital garments are custom-made for individual orders. DONATE HERE

Faulty Products

The products that we provide to you must be as described, fit for purpose and of satisfactory quality. If your products are faulty or misdescribed, please contact us as soon as reasonably possible.

For more detailed information on your rights, go to www.gov.uk/consumer-protection-rights or visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133.

Returns Process

To return an item, contact Pyjama Fairies HERE or visit the contact page to obtain Return Authorisation.

After receiving authorisation place the item securely in its original packaging if possible include your proof of purchase and mail your RETURN TO THE INSTRUCTED ADDRESS this can be different from a shop order so only send it to the address stated in your Returns Authorisation.

Main Pyjama Fairies Address:

Pyjama Fairies
Attn: Returns
PO Box 267
Manchester
United Kingdom
M41 4DU

Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Return shipping charges will be paid or reimbursed for faulty hospital garments only.

Refunds 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 10 days from the receipt of your item to process your return. Refunds may take 3-5 working days to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Need Help? 

If you are unhappy with us or products orders, please contact us at for questions related to refunds and returns. Please click the button below.